20:48 21 Oct 22
I have been getting my cars detailed at Authentic Auto Body. They pick up cars on time and return them spotless.Yesterday I scraped my car and called them for getting paint job done. Marc gave me appointment same day and buffed my paint within 15 minutes. They are courteous, polite and highly professional. Will recommend them too all my friends and family.
01:00 21 Oct 22
I recently got my car back after being in an accident in September. Not only was my car repaired SUPER fast, but it was done so well that you cannot even tell that the accident happened. The entire staff at Authentic is wonderful and extremely communicative. Chrissy wrote to me with constant updates throughout the repair process and Steve was quick to respond to all of my emails! Cameron was so helpful with his appraisal and Matt got me into a rental car so quickly and for a great price! And thank you to Marc too! I’m so happy with my experience and while I hope that I never have to go back for any auto body repairs, I know exactly where I’ll go if I do! 🙂
15:16 06 Sep 22
These guys are hands down the best! Very conscientious and thorough. I wish everybody ran their business this way.One of our cars was involved in a smallish accident with a fair amount of damage. They did an amazing job with the repair and along the way kept us informed of timeline and always answered questions honestly. They fully dealt with both the rental car company and insurance company.They made dealing with a major car repair pretty much as easy and painless as possible.Have already been back for a small repair after a piece of wheel well trim was pulled off in Boston. They did the repair in a matter of minutes after sending them a picture earlier in the morning that day.I will recommend Authentic every chance I get!Thanks guys!!P.S.My wife happened to break her arm the week that the car was ready to be picked up and they offered to drive it out to the house. They also delivered a "get well", edible arrangement. Very nice touch!
21:46 25 Aug 22
Just had my SUV detailed at Authentic Auto Body. Having had my car detailed at many of the local shops, I'd have to say that the work Authentic did is the best of the bunch. I'd highly recommend their work. I was very impressed with the results. On top of that they were great at fitting me in to their schedule on short notice. I'll be back with my other cars.
15:45 13 Aug 22
You’re probably reading this review because you are looking for the best body shop in MA. Your search is OVER. Marc and his team exude the knowledge and professionalism that comes with experience. Their customer service was nothing short of outstanding. Their facility in Holliston is beautiful and squeaky clean. They helped my get more than TRIPLE the original insurance estimate, completed the work in a very timely manner, and were incredibly communicative throughout. You will know you made the right decision after the first phone call. As good an experience as I’ve ever had dealing with ANY business.
00:02 06 Aug 22
Very glad a friend recommended me authentic Autobody. Marc was super accommodating and helpful answering questions. They painted the front bumper on my Evo 8 and it turned out perfect. Told them no rush and to get it done whenever and the turnaround time was fantastic. Will certainly be going there in the future for anything paint related, and as someone who is very meticulous about paint work it’s awesome having a place to go so close by.
03:29 17 Jul 22
Authentic Auto body did an amazing job with our car and it came back looking like new! Every step of the process was reviewed with us in detail and with great clarity, so we always knew what to expect. They worked well with our insurance company and made sure we had what we needed, so that we weren’t inconvenienced while our car was worked on. The staff are friendly and professional and a pleasure to work with. They exceeded my expectations and I would highly recommend them!
22:24 13 Jul 22
Authentic Auto Body is the best! The staff are all very friendly and helpful with whatever you may need; they are truly there for their customers. And their new building is beautiful! The waiting room is so inviting and comfortable to sit while you wait for your vehicle to be ready. Highly recommend!
12:38 27 Jun 22
Very happy with my decision to do business with Authentic Auto Body! I recently purchased my car and the previous owner wasn't too careful with the paint job. Marc gave me a quote on the spot for full paint correction and ceramic coating. I was expecting to have to shop around but the quote was very reasonable so they booked the work less than 2 weeks out. They took their time with getting the paint looking great before applying the coating. Water beads right off the car now and they even coated the windshield, making it so much easier to keep clean! In addition to the detailing work, the staff are incredibly knowledgeable about all things automotive. I'm planning to do all my service work with their shop, Jack's Automotive, down the road. Great service, great prices and great people!
19:42 02 Jun 22
I went to this place unannounced to repair a damage of rear plastic bumper. The facility looked new, very cleaned inside and out, ample parking space near waiting area. Very modern looking waiting and counter area with TV and coffee bar. Gentlemen at counter was very friendly, down to earth person and talked to me as if he had known me for years! Looked at the problem and gave me multiple options even though some of those options were not favorable to his business. I was impressed by his honesty! I requested his services and he took care of the issue within his promised time- maybe even earlier- and the price could not be any better. I recommend this place to anyone at anytime! I will definitely bringing my vehicle at this place from here on! Thanks!
18:34 10 May 22
Marc is phenomenal, helped us every step of the way, from tow to the shop to dealing with an insurance claim to finding the right parts to getting us on the road. Was nothing but helpful and pleasant the whole time, made us feel as though our problem was his. Friendly, helpful, knowledgeable and all around great guy. The rest of the staff from mechanics to front desk was right on par with the rest of the business, clean and professional. I'd rate this place #1 auto shop and will be recommending everyone and their friends to go here. I cant Express how much this is not like your average shop, go here and you'll never think about going anywhere else 10/10
14:19 05 May 22
Authentic Auto Body is absolutely amazing to work with! They took care of my brand new car after I got into an accident and brought it back to showroom condition. On top of their high quality work, the level of communication and ease of the whole process was exceptional. They definitely take pride in their quality of work and always have their customer's back. I would recommend them time and time again!
22:39 04 May 22
I brought my car to Authentic Auto Body for detailing. Wow!!! It’s like magic!! 2 years of sand and crumbs vanished. I don’t think my car has ever been this spotless, not even the day I picked it up brand new. If you’re on the fence about detailing, just do it. I will definitely be back.
Liz Van Buskirk
15:02 04 May 22
First time we have used Authentic Auto Body. Our experience was beyond five stars. Marc was amazing to deal with. Very impressed with his professionalism and his attention to making sure the customers are happy. We brought our Camry in after we were in an accident. The car was fixed to perfection and detailed inside and out and looked brand new. When you walk into the Authentic Auto Body it was like walking into magnolia homes. Very neat and inviting. We will definitely recommend and use them again. Thank you again Marc for a great experience.Jim & Liz Van Buskirk
19:19 21 Apr 22
5 Gold Stars is barely enough to describe the quality of my experience with Steve's team, from initial consult through delivery of final product. Excellent service. Excellent communication. Excellent craftsmanship. Done on time and as promised. My car looks better than new. Finally, everything was done with a professional and friendly demeanor that is simply rare these days. RECOMMEND 100%.
20:53 15 Apr 22
We have brought our vehicles to Authentic Auto Body fir the last few years to detailing and every time they amaze me! With 2 little kids our cars take a beating and yet when we pick up our vehicles from Authentic Auto Body it is like we are getting a brand new car! And their customer service is spectacular! Highly recommend
19:43 29 Mar 22
From initial appointment down to delivery, the process was very smooth. Marc handled all communication and negotiation with the insurance company which made it very seamless for me. Authentic auto body had my best interest in mind since I walked in the door. They’re a great team!
20:36 23 Feb 22
Just got my Civic back from Authentic Auto Body and Collision from damage from hitting a deer. From start to finish, they were amazing. They went the extra mile in terms of communicating, working with insurance, providing rental, and making sure I understood it all. When I picked up my car, it was detailed to perfection. Amazing Auto Body work. They also worked on my son's Jeep Grand Cherokee. Brakes low. Engine light on and heat blowing cold air. Reviews on Facebook were overwhelmingly positive so I gave them a try. Made the best decision. Worked with Mark and Madison. Both were super responsive, great communicators, sincere and helpful in all ways. Great experience. I selected them because of the reviews I read online. Here is another stellar endorsement.
23:19 22 Feb 22
So thankful I found a reliable body shop with real honest hardworking staff that's all about customer satisfaction. Repeat customer for auto body work and detailing. Last visit was to get an estimate for some minor body work and they ended up fixing it on the spot. To my satisfaction, I ended purchasing a car detail gift card (maybe for myself) as they have earned my business and I will be back. Hopefully for just detailing and not body work : ). Highly recommended,
14:44 08 Feb 22
Marc the General manager there was ABSOLUTELY AMAZING. My car was a total loss and he helped me understand the settlement process with insurance. He educated me every step of the way. I can easily say he made the process a lot less stressful. He was kind& patient.I WILL recommend Marc to anyone seeking autobody service or information!Marc I cannot thank you enough
11:12 14 Jan 22
From initial meet and greet to final product Steve, Marc and their entire team have it figured out. Couldn't ask for better communication and expertise. Thanks for all your help. Will certainly spread the word. You all have a lifetime customer.
20:57 06 Jan 22
Words don't do justice to the experience provided by Steve, Mark and the entire team at Authentic Auto Body. From the first point of contact until completion you are treated as if you are the only person that matters. They clearly explain the process and are true advocates for you throughout - especially when it comes to the insurance side of things. There's a big difference between getting things done and getting them done right - Authentic Auto Body does it RIGHT! Thanks again for all your hard work and attention to detail!
21:30 30 Dec 21
Authentic Auto Body has been the most professional body shop I've ever worked with. Marc ( district mngr) and his team kept me informed of all the work done on my 2019 Jeep Sahara during the entire process. The body work that was done on my Jeep was as if I just bought it from a dealership. It was a bit of wait, which indicated to me the quality of workmanship that was involved, was of the highest standard. Although, the most impressive experience I had was how Authentic Auto dealt with ALL of the insurance paperwork/ phone calls through the time my Jeep was in the shop. DON'T even contemplate going to another shop. Five stars...
13:47 13 Dec 21
I just got an interior detail for my car from Authentic Auto Body and could not be happier with the service!! I have 2 dogs, a toddler and a newborn and desperately needed to get it cleaned for a while. They were amazing with customer service, flexible with scheduling, came to my house to pick it up and drop it off and the detail came out outstanding!! I won't be going to a dealership or anywhere else ever again to get my car detailed and can't believe I didn't try this place sooner.They were also so so kind to leave a card and gift on my passenger seat congratulating us on the newest addition to our family (which they knew about since I had to reschedule my first appt last minute when she arrived 🙂 Thank you Steve and team for the incredible job!
13:15 02 Dec 21
Simply put, these guys made the experience easy. This was my first time dealing with any type of autobody work, and these guys handled everything and were very clear with expectations and communication from start to finish. They were professional, the car came out looking brand new, and were a pleasure to work with. I was even going through the birth of my son while the car was in their shop, and they went the extra effort for me and my family, and even sent a baby gift! This is a high quality business and I will be using them for all my car needs going forward! Thanks guys!
20:09 01 Dec 21
Authentic Auto Body is amazing! I was recently in my first accident, and did not know where to go. I read the reviews and everyone had nothing but great things to say about this place, so I figured I would take a chance. Best decision I could have made! Mark was awesome and communicated with me consistently, throughout the whole process. And I was expecting a longer than expected turn around given the current state the auto industry. However, they where quick, efficient and my car came back like it was brand new in a month! Any issues when you receive your car back, they are more than happy to fix and will do so immediately. Thank you to Mark and everyone at Authentic Auto body! They are here to work for you and I would 100% recommend to work with them!
20:34 10 Nov 21
Mark looked at the problem (my trunk strike plate had come very loose, come to find out it was improperly attached), explained how and why it happened and what could be done to correct the problem. He graciously answered my questions and his team had my car repaired in less than 30 minutes! They were amazing and the customer service was outstanding! I will be taking my truck in for some modifications in a few days and would highly recommend them for ANY automotive services!
23:36 14 Oct 21
This place is amazing! I wasn't sure how big my job was going to be. I wasn't going through insurance so I was bracing myself for a big estimate. I was pleasantly surprised by Marc's honest estimate of the work that needed to be done and he promptly and professionally got the job done! I would not hesitate to recommend Authentic Auto Body and will be a repeat customer for years to come!!
12:52 24 Sep 21
From start to finish the service was professional and kept me informed. The quality of the repair was perfect and I would recommend them to anyone. It's often that you find excellent quality and excellent service all in one place these days. Thanks!
12:48 14 Sep 21
Is it possible to give more than 5 stars?? My car didn’t look this clean when I bought it. Years of kid snacks and road trips erased in one day. I am so impressed. Not an inch was overlooked. I genuinely can not recommend this service enough. It isn’t cheap, but you definitely get what you pay for. I won’t go anywhere else, ever. Thank you!
16:33 24 Aug 21
My fairly new vehicle was heavily damaged in a rear-end collision. I had read the reviews of Authentic and was convinced that they would be the place to take my car.While it took longer than I hoped (they were moving their shop during my repair) the car was picked up by a flat bed at my house and several weeks later was dropped off, completely detailed and absolutely beautiful - like new!Throughout the process I was in communication with their staff, and they were responsive, friendly and helpful.They repaired the car to 100% Kia specs and it’s really beautiful. Not a mark to be found and the paint and fit and trim is perfect. I give their team high marks for everything.
17:43 20 Aug 21
This place is LEGIT, the BEST of the BEST! In fact, it doesn’t get any better. Professionalism, work, customer relationship, quality of work, and prices… all 5 Stars ⭐️
15:06 12 Aug 21
You simply cannot beat the customer service at Authentic. Marc is amazing. He’s honest, accommodating, knowledgeable and truly cares about his customers. Pair that with the fact that they do great work and I promise you will not want to go anywhere else with your auto body needs. I truly believe you’re doing yourself a disservice going anywhere else. I just can’t say enough good things about Authentic!
23:49 10 Aug 21
Detailing job was superb! They picked up and dropped off my car in the same day. Great communication. My car looks brand new and at a very reasonable price!
19:06 09 Aug 21
I cannot recommend this place enough. I know nothing about cars and I never felt taken advantage of for that once. I was able to get more money for my settlement for a totaled car, I was communicated with through the whole process, and all communication was prompt. When I inevitably will need car assistance in the future again, I will be coming back.
21:35 27 Jul 21
The team at Authentic Auto Body is almost too good to believe. The level of customer service is almost unheard of in this industry and barely exists at all anymore. Of course their work is first-rate, but what makes them a unicorn is the ridiculous level of customer service – you can actually REALLY trust these guys. I could not recommend Authentic more highly, and to that point, I would actually encourage people to travel a distance to use them. There is a reason why there 419 reviews and a 5.0 rating. AWESOME!
19:32 11 Jun 21
Just had my car detailed at Authentic Auto Body, so thrilled with the results - between my dog with white fur and my gardening endeavors, my car so desperately needed to be cleaned and the results exceeded my expectations - so pleased - the car looked like the day I drove it out of the dealership 5 years ago! They even dropped my car off for me at my place of business, will be a repeat customer for sure. Polite, responsive and professional staff as well - i interacted with 3 people, all great.
16:53 04 Jun 21
After getting the runaround from my dealership on a simple auto body repair, I went to Authentic Auto Body, and got AMAZING customer service! It’s all in the name – “Authentic”! Marc immediately answered all my questions, gave me practical advice, with no pressure, and helped me on the spot. I was able to schedule the repair that day and cannot say enough about the positive experience I had with my car. So glad my local auto repair shop referred me. I’ll never go anywhere else—for auto body or detail work.
12:50 04 Jun 21
I had exceptional service with Authentic. Their owner, Steve, and his team could not be nicer and so helpful with work with. They were always prompt and responsive to my calls and helped me understand the process of insurance claims, and what to expect with the body work on my car.I highly, highly recommend Authentic Autobody. They are honest, reliable and have a great reputation with anyone who works with them.The best there is. Thank you to Steve and his team!
00:31 21 May 21
My truck was hit. Marc and Steve were quick to communicate and accommodate. My truck was totaled and the dealing with insurance company became difficult and the time put into the truck to guide my understanding was relentless and specific. Marc guided me to help put me in the best position to understand and navigate the process. Absolutely, professional, enthusiastic and communicative. This is how a business should be run.
16:14 20 May 21
To say I am satisfied with the job they have done , will be understatement. I am speechless and happy with car detailing and overall experience. It is like new now, pleasure to look at. Marc is a pro, patient, attentive and knowledgable.Thank you!
18:57 14 May 21
I highly recommend this auto body shop. Marc is awesome to work with and went above and beyond for me after I was involved in a hit and run accident. . Prior to bringing my car to Authentic, I had work done and the quality was really poor. Marc was able to fix the previous auto body mistakes and did an amazing job!!! I am really thankful for everything they did.
14:44 13 May 21
Authentic Auto body is the best body shop We have used. From the first phone call the the final day of picking up our vehicle. I never had to call and ask if there was progress? They kept us informed every step of the way. Everyone of there employees has a great attitude and looks out for what’s best for the client. We will no longer look for another body shop. Truly a first class operation.
01:16 13 May 21
I brought my daughter's car to Authentic Auto Body for a detailing. They did such a fantastic job that when my husband saw it, he thought it was a completely different car. Can't wait to bring our other vehicles in. Highly recommend them.
J. Allen Tate
18:44 15 Apr 21
Had a great experience with Authentic! Marc is a real pro -- friendly, super responsive and accommodating. There no mystery why he's moving to a bigger space! Highly recommended. JT
17:31 31 Mar 21
Mark at Authentic Auto is the best! He helped me out the same day I called asking for service on my Mini! If your looking for a honest and trustworthy auto shop, this is the shop for you! Thanks again mark and his employees for helping me out! I am looking forward to coming here with all of my future car needs!
19:56 17 Mar 21
My car was serviced with the utmost care and respect! It came back to me in such great condition, it looked like a new car! The only consolation to actually getting hit in a parking lot, with no one leaving a note - forcing me to pay for my co-pay and work through insurance, is that I have a car that is so spotless, inside and out, that it makes me appreciate the car even more! Steve and his crew certainly are customer focused, and I would highly recommend their level of service and customer care!They handled all the paperwork, including rental car details, etc., the process was nearly seamless for me. I've had other body work done at other Body & Collision centers, this is my best experience to date.UPDATE: Used them again - another snowbank incident! They did an amazing job. I wouldn't go anywhere else. I dealt with Marc this time...he's so, so kind! If you need repair work - you will be amazed! Car was detailed and looks like new!
20:43 04 Feb 21
Steve and his crew were amazing!! I brought my car in after an accident and didn’t worry about a thing as soon as I handed over the key. They handled it all... towing, a rental delivered to my house, insurance dealings, parts, painting and even an interior detailing. I arrived to pick up my car and they had all the paperwork ready, my car ready and running and even my car seat heaters turned on! Excellent service and a bunch of just great guys. Highly recommend!!
02:33 03 Feb 21
This auto body is absolutely amazing, the entire staff is truly top notch in every aspect! I had a collision claim, and from the moment they answered my call, got me in immediately, inspected the car thoroughly and guided me every step of the way in how to proceed. I must say I have been to other auto body shops before, but this one is very meticulous, stays on top of everything, extremely knowledgeable, but most of all honest! My go to place and my #1 referral to anyone seeking for repairs, insurance claims, or even car detailing... there is nothing they can't do . Thank you guys so much for everything!
15:10 11 Jan 21
Authentic Auto Body is the best! They offer fair prices, and terrific value. After a car accident, Authentic offered me a great low cost rental car, inspected my new car for free, and Mark cleaned my bumpers for free too. They go above and beyond and provide top notch service. The detailing makes the car look better than when I bought it!
15:01 11 Jan 21
By far the best auto shop around! In addition to replacing my car door, Authentic detailed my car!Mark also checked out my sons new car for free, and even cleaned off some paint for free! Very professional, courteous , and helpful!
22:18 28 Dec 20
This is a wonderful group ofGuys that what nothing but to help you... I drove 45 minutes from Boston just to use them because when you find someone who is reliable, professional, and timely you should not deviate.Excellent service but even better people A +++
18:15 14 Dec 20
They have performed an outstanding interior and exterior detail with reasonable rates. It was SPOTLESS! A second time , the tailgate of my truck couldn’t shut. So they told me to swing by and they’d take a look. These guys are true blue, efficient, and honest. They explained everything that was done- and the team has such a positive attitude. I highly recommend this place!
15:55 13 Dec 20
By far one of the best experiences by an auto body shop I’ve had. Keep in constant communication with me about repairs. Treated me like family. They were also willing to do what they could to help me out with what ever I needed while my car was in the shop. Got my car back in better condition then when I bought it. Outstanding work!!!!!! Go visit Steve, Mark and the rest of the team. You won’t regret it!Thanks again guys!! You’ve gained a customer for life!
00:47 04 Nov 20
I truly cannot thank everyone at Authentic Auto Body enough for helping me repair my car. My car was hit and was pretty scraped up on the bumper. Authentic Auto Body did an incredible job in fixing the bumper, painting, and detailing my car. It is literally brand spanking new and looks better than when I received it from BMW!Thank you so much to Steve and Mark and everyone on the team! Everyone was so professional, enthusiastic, kind, and genuinely incredible to work with. I would recommend Authentic Auto Body to anyone and everyone. Thanks again!
03:04 01 Oct 20
Authentic auto body has found a new and committed customer in me. I initially wanted to get my new car fully detailed because of some very small scratches, yet when I got there and talked to Marc he told me that it wasn’t necessary to do that and throughly explained why the less expensive option was best for me. Not only saving me money when I would’ve gladly spent more, the customer service that the entire office gave me was exceptional. Not to mention the amazing work they did to my car and the helpful tips Marc gave me to keep my car looking brand new. Can’t thank them enough!
21:59 24 Sep 20
They are great! My model 3 looks brand new after detailing. They also managed to get some sunblock off the seats which was hard to get off by myself. Highly recommend!
12:24 22 Sep 20
I went to Authentic Auto body after getting in a minor collision with my black Honda Accord. I needed a new rear bumper and some other work done. Steve and Mark at Authentic were outstanding from start to finish. They were honest, upfront and professional all while providing with the highest standard of work done to my vehicle. They helped me with a rental car for the whole time my car was being worked on, they gave a complimentary detail inside and out, and gave me my vehicle back looking brand new. Highly recommend Authentic Auto Body to everyone!
20:10 21 Sep 20
We had great experiences with Authentic Autobody. Excellent service for repairs andDoubly excellent detail on our 10 year old car.Both cars look like new and the repair was completed as expected in terms of time.Great Autobody shop. We traded both of our cars after repair (1) and full detail forThis 10 year old car. The first look by the dealer folks was ‘mint’, original. They soldThe 10 year old car in a week ! Authentic Autobody did a great detail.
Elbert Gonzalez Castro
15:28 21 Jul 20
Authentic Auto Body is unlike any other business I've ever worked with in the automotive industry. Their customer service is unmatched! You can tell they actually care about their customers, they treat you like family even if it's your first time meeting them. Although I hope I don't need their services again any time soon, I would happy to work with them again!
Based on 9 Reviews
I am a little late writing this (sorry guys!) but would not miss the opportunity to rave about this shop and every staff person I worked with from Marc the...
I recently brought my vehicle in for some bodywork. Marc and his team were great. They went way above and beyond what I was expecting. Marc communicated...
My boyfriend has used them in the past and recommended I try them after my car was hit in a parking lot. So glad he did! They were so helpful, professional,...
I had to get some body work done, and went to Authentic Auto Body. What a great decision! Marc took care of everything for me - insurance company, rental...
I recently had a car repaired at Authentic Auto Body in Holliston, and was extremely pleased with the experience.Steve (the owner) spoke to me at length...