Authentic Auto Body – Collision Repair

Mike Fingar

03:04 01 Oct 20

Authentic auto body has found a new and committed customer in me. I initially wanted to get my new car fully detailed... because of some very small scratches, yet when I got there and talked to Marc he told me that it wasn’t necessary to do that and throughly explained why the less expensive option was best for me. Not only saving me money when I would’ve gladly spent more, the customer service that the entire office gave me was exceptional. Not to mention the amazing work they did to my car and the helpful tips Marc gave me to keep my car looking brand new. Can’t thank them enough!read more

Naren Ravi

21:59 24 Sep 20

They are great! My model 3 looks brand new after detailing. They also managed to get some sunblock off the seats which... was hard to get off by myself. Highly recommend!read more

dan forrest

12:24 22 Sep 20

I went to Authentic Auto body after getting in a minor collision with my black Honda Accord. I needed a new rear bumper... and some other work done. Steve and Mark at Authentic were outstanding from start to finish. They were honest, upfront and professional all while providing with the highest standard of work done to my vehicle. They helped me with a rental car for the whole time my car was being worked on, they gave a complimentary detail inside and out, and gave me my vehicle back looking brand new. Highly recommend Authentic Auto Body to everyone!read more

Tom McNulty

20:10 21 Sep 20

We had great experiences with Authentic Autobody. Excellent service for repairs andDoubly excellent detail on our 10... year old car.Both cars look like new and the repair was completed as expected in terms of time.Great Autobody shop. We traded both of our cars after repair (1) and full detail forThis 10 year old car. The first look by the dealer folks was ‘mint’, original. They soldThe 10 year old car in a week ! Authentic Autobody did a great detail.read more

Sari Gibson

23:12 15 Sep 20

While it turned out that my car was totaled by the insurance company, working with the people at Authentic Auto Body... made me confident I’d be in good hands should I need body work on the future. Their process was flawless, the people were knowledgeable, friendly and professional, and their service was impeccable. I really felt they were there to serve my best interests. They made a difficult situation as easy as it could be.read more

Paul Howland

17:44 08 Sep 20

I experienced front end damage to my 2016 Volvo XC90 and Marc, Steve and Team did an incredible job getting it back to... perfect condition. Marc's customer service skills are second to none. He reviewed the damage with me and explained the entire process start to finish. He called with updates throughout the process and I never had to chase him for anything. Some say I'm very picky, but I can't hold a candle to Marc's attention to detail, quality, and delivering on set expectations.They work on everything from high end luxury vehicles to lower end base models, and everything in between. I was presently surprised to see several high end luxury that they were working on that were much higher value than my vehicle. That helps raise the expectations and bar on quality that they have to meet and in my case exceed. Done deal, they are my one stop shop for "auto body *.* issues!" If you're in need, call Authentic Auto Body and ask for Marc, you won't regret it.read more

charlotte Kutasz

20:05 04 Sep 20

We recently had extensive hail damage to both of our vehicles. We took them to Authentic Auto body. Marc, Steve and... crew were extremely knowledgeable, professional and polite. They did a great job on both vehicles and they stand behind their work 100%.PS if you ever need your car detailed they do a fantastic job!Thanks so much C&Wread more

Christopher Kealey

20:39 24 Aug 20

I was not sure what to expect when I brought my hail damaged car to Authentic, as I had no experience with this kind of... thing. Marc was amazing every step of the way. Great communication throughout and completely exceeded all my expectations. He helped me at every turn, and I am so grateful for the amazing service, guidance and support from Authentic. Highly recommend them!!!read more

Jason

18:49 17 Aug 20

This was my first interaction with Owner Steve and the Manager Mark. They are absolutely amazing, the level of service,... communication, and support can not be surpassed. The quality and professionalism set a new standard for autobody. They took care of all my problems and still went far above and beyond. Once you leave your vehicle in their care, they advocate for you, handling all the details, you don’t need to worry about a thing!read more

Dino Tose

12:22 15 Aug 20

We had a great experience with Steven and his team. They conducted their business with transparency, honesty, integrity... and professionalism.Marc was superb always with a great attitude and excellent customer services. We are very grateful for your services!!!read more

Robert Hart

20:20 11 Aug 20

I am so glad I found this business. It was referred by several recommended posts on a facebook page! They dealt with... both of my vehicles that had significant damage due to a severe hail storm. I will not hesitate to recommend or take my vehicles back to this business! Thanks for all your help!read more

Jeff F

13:08 11 Aug 20

My experience with Authentic was, by far, the most professional, helpful, and quality experiences with any body shop... (or honestly any service provider) I have had. Every interaction, starting with the first phone call, was friendly and professional, and I was provided everything I needed to ensure I fully understood the process that would happen with my car. It was explained that my car would only be fixed with factory original parts and fixed to original manufacturer standards. Mark and Steve went above and beyond to ensure I received everything that was entitled to me from my insurance carrier (my car was deemed a total loss). Without them, I would have let the insurance company try and dictate clearly sub-par and non-comprehensive repair plan which would risk future problems with the car. Authentic did FAR more comprehensive assessment of the car including only factory parts and procedures and found that the cost to fix it CORRECTLY did not make financial sense for the insurance company. They even helped guide me in my conversations with the insurance company regarding the cars valuation and payout. They now have our second vehicle for a more basic repair, and will have all of our business going forward. It's nice to find a local business that is this focused on customer service.read more

David McNeil

16:00 21 Jul 20

Authentic Auto Body is the ONLY place to go for auto body and detail work. Mark and team were tremendous to work with,... kind, compassionate, and truly cared about me and my situation, They worked closely with me to ensure that I was treated properly by the insurance company, understood my rights, and walked me through the process every step of the way. Thanks to Mark - I was able to maximize my return from the insurance company and rapidly reach a settlement. A professional and class act all the way!!read more

Elbert Gonzalez Castro

15:28 21 Jul 20

Authentic Auto Body is unlike any other business I've ever worked with in the automotive industry. Their customer... service is unmatched! You can tell they actually care about their customers, they treat you like family even if it's your first time meeting them. Although I hope I don't need their services again any time soon, I would happy to work with them again!read more

Cherylann Shea

00:22 21 Jul 20

Stop - look no further! Authentic Auto Body best around! Steve the owner and Mark the GM are top notch to deal with . I... called them to schedule a full detail cleaning for my 2013 Honda Accord. Mark was so personable over the phone and accommodated my schedule perfectly. I dropped my car off the night before and was ready for pick-up at 3:00pm. My car is SPOTLESS and looks BRAND NEW! I was SHOCKED. Not that my car was dirty to begin with, but definitely was starting to feel a little ...grimy. Inside and out. Mark went through everything he did and made sure I was happy- I was THRILLED. Amazing job! So happy to support a local business that I can trust. Call them, it is worth it, you will not be disappointed!Cheryl SheaMilford MAread more

Christina Garoulis

21:07 19 Jun 20

I cannot say enough good about my experience. Mark was so helpful during such a difficult time. From the initial call... about my vehicle, to it being declared a total loss, he went above and beyond. He answered after hour phone calls, helped me communicate with insurance, and told me what to expect every step of the way. I highly recommended this place!!read more

Yevgeniya Yakovleva

14:22 19 Jun 20

Very excellent customer service! They go above and beyond to make sure that you are satisfied with your service and... make sure that you leave happy no matter what. I came here after I failed my state inspection because they took care of my sisters car so well. They detailed it, buffed it, waxed it, made it look like it just came off the dealership lot. Their manager was very quick to make take care of my car and send me on my way in way under an hour. Very lucky to have found this gem in the heart of Holliston.read more

Mr. Modivape

18:07 18 Jun 20

I can't say enough good things about AAB! They came right to my house, towed my car, and took care of it from start to... finish! The body work & paint came out better than I could have imagined! The paint shines like no other in the sun, and turned the car into a real street rod & headturner! Thank you Steve, Mark & Morgan!read more

Bryan Powell

10:54 16 Jun 20

This was probably one of my best experiences with a business in at least 20 years. No one likes having to go to a body... shop and for me it was no different i even lived a good distance away from this one and typically would of gone to a local shop as I have done in the past. Well I am so glad I did not. Everyone from the owner Steve to the Manager Marc and the entire staff were so unbelievably professional and kept me informed the entire way through the process. They helped me with everything with my insurance and loaner car this place puts other body shops to shame and truthfully I have not received this type of great customer service from any type of business in a very long time. I strongly recommend this business even if it is a little drive for you it is well worth it and you will be glad you did. I am not looking to get in another accident but if I do there is only one place I will go. I was also thrilled with the full detail on my truck that they did and now that I know they offer that service on a regular basis I will be going back for that regularly for all of our vehicles. Thank you Authentic Auto Body!!read more

Anne Lindsay

14:46 15 Jun 20

Every single part of working with Authentic Auto Body was a positive experience. Mark is beyond efficient and knows... his way around the insurance world. So I handed him my car and the key and he handled everything else. Couldn't have been an easier process! And how does my car look? Gorgeous! Like new and it's a 2017. Check out AAB. You won't be sorry. 🙂read more

Meghan R

15:01 11 Jun 20

I can't say enough about Steve and everyone at Authentic Auto Body. I requested a full detail of my husband's truck for... a Father's Day, and it was the easiest experience ever. They picked up his truck promptly in the morning from our house and delivered it back that evening. It looks just like it did when we brought it home from the dealer, and we have two boys and a big dog. They are also covering all the bases in this lovely time of COVID as they showed up in masks to complete a contactless pickup and delivery. Thanks for giving me major wife points!read more

Enis Shehu

01:55 03 Jun 20

Got my car picked up today for detailing. These guys are amazing. Professional and affordable. They saved me a lot of... time by picking up and dropping off the car. I highly recommend them!!Car looks better than brand new.read more

Sharon Siegel

16:38 30 May 20

If I were able to give Authentic Auto Body more than 5 stars, I would! My vehicle was in an accident and declared a... total loss. Marc at Authentic Auto Body was incredibly helpful advising me through the insurance process and providing me the information I needed to get a reasonable insurance settlement. He was professional, trustworthy and always accessible. When I was ready to purchase a replacement vehicle, Marc and Steve took a look at several vehicles I was considering and offered a thumbs down or up before I decided on one. They are incredibly knowledgeable and friendly. If you need a tow, a mechanic, or auto body work, Authentic Auto Body is THE place to go!read more

Sue Peterson

19:13 22 May 20

Authentic Auto Body in Holliston is the best! They are accommodating, more than fair with pricing , and genuinely great... people to do business with. When I call, I feel like I am calling a trusted friend. I trust their guidance on what needs to be done to my vehicles and what I can hold off on doing. I would recommend call Mark anytime you need service!read more

Leanne DeSisto Marino

18:55 19 May 20

From start to finish my car detail was one for the books. I was told they would come get my car...I never even thought... it would be towed to their facility, but there was the tow truck! Picked up, detailed and brought back. I never even had to leave my home. My car is so immaculate I don't even want to drive it. It looks like it came right from the dealership. The staff is so professional and friendly, it is so refreshing to be treated genuinely and with true customer service! I highly recommend Authentic Auto Body & Collision.read more

Marie Montanari

17:13 13 May 20

Authentic Auto Body is an incredible outfit to do business with! From beginning to end Steve and his team handled the... collision repair with professionalism..They kept in touch to let me know how work was progressing and completed the work within the timeframe promised. When I picked the car up it looked like it just came off the showroom floor. The quality of their work, their courtesy and professionalism can't be beat. If you need a good auto body repair shop, you can't go wrong with Authentic.read more

Rick Irons

23:09 12 May 20

My teenage son was in an accident and totaled his car. The staff was very helpful when I negotiated a settlement with... the insurance company for the totaled car. They explained the process and let me know what to expect. They promptly responded to my phone calls and emails. A few months later I had a small welding job that needed to be done so I brought the work to Authentic. They did a great job making the repair and it was done at a reasonable price. Thanks!read more

Haley Thompson

20:49 08 May 20

I needed some repairs done on my car and I chose Authentic Auto Body & Collision to do the repairs after seeing glowing... reviews. Everyone was right about how AMAZING they are. Everyone was so nice, kept me informed, and did a fantastic job on my car! I can't thank them enough for all of their hard work! I 100% recommend for anyone who needs to get something on their car fixed to go here!!read more

Kate OToole

23:58 06 Apr 20

I can’t recommend hyphen enough. The people at Authentic are true to their word, helpful, professional, reliable and... kind. From the moment you walk in you feel cared for. I found myself working with them because I was involved in an accident. They took care of EVERYTHING-insurance, towing, rental care and repairs. I have since used them for detailing and small repairs—they never disappoint. They have earned my business for life!read more

Sean Marrier

22:12 17 Mar 20

I found this body shop on google and decided to try them out! As soon as I walked in I was greeted with respect and... felt comfortable talking to them about the problem I hade with my vehicle. I had them do all the repairs needed on my vehicle! I am very happy with the work they did and also how fast they had it back to me. The price was also very good. I would recommend authentic auto body to anyone who wants quality work and a great staff and owner to work with I will definitely be going to them for any of my auto body needs.read more

Christine Marks

21:04 05 Feb 20

Authentic Auto Body was recommended to me by my insurance company after I got into an accident. I called and spoke with... Mark, who from the start was incredibly helpful and thorough. He guided me step-by-step through the process of towing my car and making all the repairs. Over the course of the month that he had my car, he made weekly calls to me, checking in and keeping me informed about what was happening and what I could expect. He really made a very overwhelming and emotional process stress free. I would HIGHLY recommend Authentic Auto Body for ANY automotive needs and have already shared my positive experience with friends and family. Thank you again, Mark and crew!read more

Andy Dosdall

17:50 18 Jan 20

I've luckily not needed body work on a car until recently so I was a bit nervous going in. I met Mark and right off... the bat he put me at ease, he really new his stuff and assured me that there would be no issues with the insurance company and they would take care of everything to do with them. Between Mark and Steve they kept me updated through the process right to the end, even offering to deliver the car when it was finished. Could not have been happier with the service and just as importantly, the finished product.Andyread more

John Barris

18:32 17 Jan 20

I highly recommend Authentic Auto Body & Collision. Steve and Mark were awesome to work with. They were highly... professional, communicative, and a joy to work with. I brought the car in for mechanical work and they did a great job and the car works great. I’m so glad I found this team for any of my future auto work. Steve, Mark, and the entire crew were truly exceptional! Thanks again!!read more

Nicole Spiller

17:45 26 Apr 19

Steve and everyone at Authentic Auto Body are extremely Authentic! They went above and beyond what needed to be... repaired on my car after an accident, they even helped me say the right thing to my insurance and made the process so smooth. I received my car back looking better than it did when I first bought it. The entire inside of the car was even detailed as well. Excellent service! My father owns a business in the car industry as well and we bring all of our family cars here! Authentic Auto Body is the best I HIGHLY recommend using them you will not be disappointed!read more

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