Privacy Policy

Effective Date: March 30, 2026

Authentic Auto Body (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information submitted through our website, forms, phone calls, and text messaging services.

By using our website or communicating with us, you agree to the practices described below.

Information We Collect

We may collect personal information you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Vehicle information
  • Insurance claim details
  • Service requests or appointment information

We may also collect limited technical information automatically through website analytics tools, including:

  • IP address
  • Device/browser type
  • Website activity and pages visited

How We Use Your Information

We use information collected to:

  • Respond to inquiries and estimate requests
  • Schedule repairs or appointments
  • Communicate about repair status or services
  • Improve our website and customer experience
  • Send service-related text messages or reminders (if opted in)
  • Analyze website traffic and marketing performance

We do not sell your personal information to third parties.

SMS/Text Messaging Communications

No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes. If you choose to opt in to SMS or text communications, you may receive messages related to:

  • Appointment reminders
  • Repair updates
  • Estimate follow-ups
  • Customer service communications
  • Promotional or informational messages (if consented)

Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You may opt out at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance

Consent to receive text messages is not required to purchase services.

Third-Party Services

We may use trusted third-party providers to support our operations, including:

  • CRM and communication platforms (such as Nextiva)
  • Website analytics tools
  • Payment processors
  • Marketing and advertising platforms

These providers may process information on our behalf solely to support business operations.

Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors interact with the site and improve performance.

These tools may collect:

  • Website usage data
  • Traffic sources
  • Device information
  • General geographic location

You can adjust cookie preferences through your browser settings.

Data Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

Your Rights & Choices

You may contact us at any time to:

  • Request access to your information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of communications

Links To Other Websites

Our website may contain links to third-party websites or partner services. We are not responsible for the privacy practices or content of external websites.

Changes To This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

Authentic Auto Body
7 Jeffrey Ave
Holliston, MA 01746
Phone: (508) 429-6927
Website: https://authenticautobody.com